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Mars-Hydro LED Grow Light Discussion

Mars Hydro

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Understand its out of your control.but on everyone of your sites your still selling the sp6500 you might want to tell
them to put out of stock both the EU and the UK web site. Cant see how one could not be arranged to be sent tbh.
We have a batch of new SP6500 waiting for customs clearance in the UK, which is expected to arrive at the warehouse in about a week.
 

skunksa

Well-Known Member
We have a batch of new SP6500 waiting for customs clearance in the UK, which is expected to arrive at the warehouse in about a week.
This was not explained to me.I might of been willing to wait or i might of been offered a good will gesture to wait. i have asked for a refund now and looking at the VIPARSPECTRA Newest XS 4000 still need a light. ashame cause i heard only goodthings about sp6500 and would of ended up with 3 for my project just glad i tried ordering just the one first. thanks for your reply.But mars.eu are pretty poor reps for your company.


so sorry to inform you that SP 6500 was out of stock, we only can resend you once it's stock.





Louise Xie​

Sales Department​
 

Mars Hydro

420 Sponsor
This was not explained to me.I might of been willing to wait or i might of been offered a good will gesture to wait. i have asked for a refund now and looking at the VIPARSPECTRA Newest XS 4000 still need a light. ashame cause i heard only goodthings about sp6500 and would of ended up with 3 for my project just glad i tried ordering just the one first. thanks for your reply.But mars.eu are pretty poor reps for your company.


so sorry to inform you that SP 6500 was out of stock, we only can resend you once it's stock.





Louise Xie​

Sales Department​
I feel very sorry for this. This customer service is a newcomer. I have told the person in charge of EU website to train the new customer service.
I'm sorry to lose you as a customer. If you are interested in our lights next time, you can contact me directly and I will try my best to give you a good discount.
 

Mars Hydro

420 Sponsor
We will hold a new giveaway tomorrow. Please look forward to our :kiss:
 

skunksa

Well-Known Member
I feel very sorry for this. This customer service is a newcomer. I have told the person in charge of EU website to train the new customer service.
I'm sorry to lose you as a customer. If you are interested in our lights next time, you can contact me directly and I will try my best to give you a good discount.
im still waiting on someone telling me i have been refunded tbh.As yet i have only been told we will refund you,
I asked them to confirm i have been refunded and they stopped asnwering my emails.they need more than training.
And i might seem cheeky but u should send me something for my trouble that might change my thinking about your company.YOU have been nothing but helpful but as i said the EU team are jokers.

i have bought a
You last purchased this item on 30 Mar 2021.
Size Name: Dimmable XS4000 | view this order.

which i didnt really want your light fit my grow space perfect.
I think i have been very fair with my coments when they did something right i stated it.But i have never been treated
this way by any company i have spent money with online ever.How can you not send a cancel of order confirmation.
the tracking number for the lost package is still active.As far as i can see im stilll waiting for an item i want refunded.
as i have had nothing but



Dear Customer,



refund is okay, I'll arrange for you.



Thanks.




Louise Xie​

Sales Department

will update when i finally get my money back im on day 12 now
 

Mars Hydro

420 Sponsor
im still waiting on someone telling me i have been refunded tbh.As yet i have only been told we will refund you,
I asked them to confirm i have been refunded and they stopped asnwering my emails.they need more than training.
And i might seem cheeky but u should send me something for my trouble that might change my thinking about your company.YOU have been nothing but helpful but as i said the EU team are jokers.

i have bought a
You last purchased this item on 30 Mar 2021.
Size Name: Dimmable XS4000 | view this order.

which i didnt really want your light fit my grow space perfect.
I think i have been very fair with my coments when they did something right i stated it.But i have never been treated
this way by any company i have spent money with online ever.How can you not send a cancel of order confirmation.
the tracking number for the lost package is still active.As far as i can see im stilll waiting for an item i want refunded.
as i have had nothing but



Dear Customer,



refund is okay, I'll arrange for you.



Thanks.




Louise Xie​

Sales Department

will update when i finally get my money back im on day 12 now
Did you get a refund?
I urged them yesterday to process your order as soon as possible
 

Mars Hydro

420 Sponsor
Giveaway is coming~ easy way to enter :cool:
 

skunksa

Well-Known Member
Did you get a refund?
I urged them yesterday to process your order as soon as possible

So to end this i got a refund on day 13 after the item being lost (never sent).
Will this stop me from buying a mars light in the future prob.
Is there a BIG differnce in the way marshydro.com the USA site and rep
Treat there customers to the euro site marshydro.eu yes.The rep needs a medal
for the USA site great person always helped me and without her i do think
i might well be still siting here waiting for a light.

So conclusion

i would recommend the USA site and rep on here for marshydro.com to any one looking
to buy a new light great people.

But i really cant say the samething about the marshydro.eu site i did say jokers
maybe that was hash but they 100% have no customer care at all.

Credit were its due they have given me my refund marshydro.eu pretty fast so thats
one tick.

Take from this what you will i have not lied and given MY honest opinion on me
trying to buy a light from MARSHYDRO.EU



And so there is no confusion this is MARSHYDRO.EU site/rep.(EURO)

The MARSHYDRO.COM site/rep(USA) have been GREAT the support they have given me has been fantastic.
I would recommend MARSHYDRO.COM to anyone wanting a light. I have found out the sites are run by very
different people.

From my thread. YOU have been a STAR i only wish i bought from your site keep up your great work your doing
your company proud the service you give is A1. No good will gusture from marshydro.eu yet an offer of a discount from u sealed the way i feel about your service****************
 

Mars Hydro

420 Sponsor
So to end this i got a refund on day 13 after the item being lost (never sent).
Will this stop me from buying a mars light in the future prob.
Is there a BIG differnce in the way marshydro.com the USA site and rep
Treat there customers to the euro site marshydro.eu yes.The rep needs a medal
for the USA site great person always helped me and without her i do think
i might well be still siting here waiting for a light.

So conclusion

i would recommend the USA site and rep on here for marshydro.com to any one looking
to buy a new light great people.

But i really cant say the samething about the marshydro.eu site i did say jokers
maybe that was hash but they 100% have no customer care at all.

Credit were its due they have given me my refund marshydro.eu pretty fast so thats
one tick.

Take from this what you will i have not lied and given MY honest opinion on me
trying to buy a light from MARSHYDRO.EU



And so there is no confusion this is MARSHYDRO.EU site/rep.(EURO)

The MARSHYDRO.COM site/rep(USA) have been GREAT the support they have given me has been fantastic.
I would recommend MARSHYDRO.COM to anyone wanting a light. I have found out the sites are run by very
different people.

From my thread. YOU have been a STAR i only wish i bought from your site keep up your great work your doing
your company proud the service you give is A1. No good will gusture from marshydro.eu yet an offer of a discount from u sealed the way i feel about your service****************
Mars-Hydro.com is not just a US site, it's our official global site and everyone on the planet can buy it on this site.
We can ship to any country.
I'm sorry for bringing you such a bad shopping experience. I will remind the customer service to improve their service.
I hope your next visit will be a pleasant and smooth shopping experience
 

Ganjagrandaddy

Well-Known Member
So to end this i got a refund on day 13 after the item being lost (never sent).
Will this stop me from buying a mars light in the future prob.
Is there a BIG differnce in the way marshydro.com the USA site and rep
Treat there customers to the euro site marshydro.eu yes.The rep needs a medal
for the USA site great person always helped me and without her i do think
i might well be still siting here waiting for a light.

So conclusion

i would recommend the USA site and rep on here for marshydro.com to any one looking
to buy a new light great people.

But i really cant say the samething about the marshydro.eu site i did say jokers
maybe that was hash but they 100% have no customer care at all.

Credit were its due they have given me my refund marshydro.eu pretty fast so thats
one tick.

Take from this what you will i have not lied and given MY honest opinion on me
trying to buy a light from MARSHYDRO.EU



And so there is no confusion this is MARSHYDRO.EU site/rep.(EURO)

The MARSHYDRO.COM site/rep(USA) have been GREAT the support they have given me has been fantastic.
I would recommend MARSHYDRO.COM to anyone wanting a light. I have found out the sites are run by very
different people.

From my thread. YOU have been a STAR i only wish i bought from your site keep up your great work your doing
your company proud the service you give is A1. No good will gusture from marshydro.eu yet an offer of a discount from u sealed the way i feel about your service****************
UK service is top notch too. all my lights came within a few days and no issues at all. Sad that a few less skilled reps can mar a customers experience so badly. Thankfully we have you to hand here to assist and resolve issues that arise. Thankfully this is not a regular issue that is mentioned here. I am sure it will be sorted to your satisfaction, please dont let it put you off such great tech and value. My plants have never looked so good.
 

skunksa

Well-Known Member
Mars-Hydro.com is not just a US site, it's our official global site and everyone on the planet can buy it on this site.
We can ship to any country.
I'm sorry for bringing you such a bad shopping experience. I will remind the customer service to improve their service.
I hope your next visit will be a pleasant and smooth shopping experience
Been at work just noticed i have been charged conversion when i bought the light and when you refunded my money.
wow its cost me over £30 both ways WOW.And i cant even get sent a good will gusture and im out of pocket £60
Just wow.Never again
 

skunksa

Well-Known Member
UK service is top notch too. all my lights came within a few days and no issues at all. Sad that a few less skilled reps can mar a customers experience so badly. Thankfully we have you to hand here to assist and resolve issues that arise. Thankfully this is not a regular issue that is mentioned here. I am sure it will be sorted to your satisfaction, please dont let it put you off such great tech and value. My plants have never looked so good.
thanks for the reply friend ye maybe im just unlucky. But cant get over having to pay pound to euro conversion both ways shocking.They really need to send me a free light to make up for it.But i know thats not going to happen.
 

Mars Hydro

420 Sponsor

Ganjagrandaddy

Well-Known Member
thanks for the reply friend ye maybe im just unlucky. But cant get over having to pay pound to euro conversion both ways shocking.They really need to send me a free light to make up for it.But i know thats not going to happen.
sad that the rep has been so rubbish in eu depot. I do think the thread is a good way of reaching Mars direct and many of us here have gone through smokesara and colleagues that come here. Mars have been good with 420 community here and we have had some input into the developing tech this way too. Very useful for users of their products too and we can help each other get the best from the lights ect. Please dont be too disheartened by 1 persons poor commitment , the lights speak for themselves when used. I hope you find a happy resolve bud.
 

Pomplamoose

New Member
Hello, I recently picked up a sp-250. It came with a elg-240-48a but I think it’s supposed to have the elg-240-36a. Can I run the light with the elg-240-48a driver?
Thanks
 

skunksa

Well-Known Member
sad that the rep has been so rubbish in eu depot. I do think the thread is a good way of reaching Mars direct and many of us here have gone through smokesara and colleagues that come here. Mars have been good with 420 community here and we have had some input into the developing tech this way too. Very useful for users of their products too and we can help each other get the best from the lights ect. Please dont be too disheartened by 1 persons poor commitment , the lights speak for themselves when used. I hope you find a happy resolve bud.
Understand your point mate.And im glad so many people have had hassle free time with marshydro.com.
But apart from giving me my money back and lying to me mardhydro.eu have done nothing but cost me money.
And in these times wasting over £60 is a hit for me anyway.Didnt mind paying conversion rate one way but both ways
thats just a kick in the gut when your already down.lesson learnt buy from uk. And no matter how good the product
does no excuse for poor customer service.I work in retail and my company would of offered some sort of gift card etc.
Its all about the customer experience in store or online. :thumb:
 
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Ganjagrandaddy

Well-Known Member
Understand your point mate.And im glad so many people have had hassle free time with marshydro.com.
But apart from giving me my money back and lying to me mardhydro.eu have done nothing but cost me money.
And in these times wasting over £60 is a hit for me anyway.Didnt mind paying conversion rate one way but both ways
thats just a kick in the gut when your already down.lesson learnt buy from uk. And no matter how good the product
does no excuse for poor customer service.I work in retail and my company would of offered some sort of gift card etc.
Its all about the customer experience in store or online. :thumb:
I hear that one mate. fingers crossed on Mars coming through for you in some way. I don't expect it will be taken lightly their end . Good luck
 

Mars Hydro

420 Sponsor
Understand your point mate.And im glad so many people have had hassle free time with marshydro.com.
But apart from giving me my money back and lying to me mardhydro.eu have done nothing but cost me money.
And in these times wasting over £60 is a hit for me anyway.Didnt mind paying conversion rate one way but both ways
thats just a kick in the gut when your already down.lesson learnt buy from uk. And no matter how good the product
does no excuse for poor customer service.I work in retail and my company would of offered some sort of gift card etc.
Its all about the customer experience in store or online. :thumb:
If you have any needs in the future, please feel free to contact me, and I will try my best to give you the most favorable price
 

skunksa

Well-Known Member
If you have any needs in the future, please feel free to contact me, and I will try my best to give you the most favorable price
Thanks alot but as i told your colleague at EU its a pretty pointless gusture i have already got a light now.Dont really
need another.As i said this should of been told me when i was asking for a refund.Pretty poor i cant get a light sent
for my trouble and money wasted.Its asking alot to trust you guys again to send me something i paid for and not lie.
even a cheaper light offer would of been a start.But guess this is the end of the matter.Thanks for your help but
i wont be buying any mars light again after all this.As stated 60 odd pound was a lot for me to waste.The least you
could of done it pay the conversion rate for the refund it was marshydro.eu fault but not even a offer for that.
 
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