you bought a chinese piece of crap TBO High Five has broke on all my friends, its a $135 USA enail that you can send them emails fishing for a wholesale price $45 so they tripple their money selling that chinese brick!
try 710 Life or Mini Nail both make their own units, 710 Life has 4 Awards, Mini Nail has non yet.
Do your research first next time! i personally own a 710 Life Micro FortNite eNail and it is banging low temp dabs any time anywhere. i hit the same button you hit on the 710 Life and it still works fine!