Hello Everyone,
Inventor of the V-Tower here...
Larbear, I read your post and needed to reply. I was sorry to read your comments about the V-Tower.
It's not my intention to post on every forum telling everyone how the V-Tower is the best Vaporizer in the world, I would obviously have a biased opinion
Instead here's a C & P from our feedback, it's the last 5 or so before your feedback Larbear in which you wrote:
"BEST CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!! larbear"
(Thank you for that by the way)
Here's some more recent comments from our Feedback...
- WOW, JUST BUY THIS, MY WIFE AND I LOVEEEEEEEE IT!
- Excellent communication, great service and fast delivery to Australia AAA+
- excellent product, fast shipping! fair price.. A++++
- The communication, packaging, shipping and product were all perfect!
- speedy shipping, great product, great packaging elsbethangel
- This is an excellent device. Top quality product.
Larbear, regarding melting the housing around the heater it is NOT a problem with the product. We have sold thousands of V-Towers and ran into this problem twice before. Most consumer products carry a defect rate of +/- 2%, ours is well below that, it does happen.
The one time it was definately a defect in the pcb, the other time it was because the customer wanted to use it for Salvia and needed a very high temperature so he bypassed the governer...
I wish you had of posted how I serviced you when the problem occured. You'll recall I couldn't of apologized any more than I did, I IMMEDIATELY offered you a replacement Vaporizer - AND - I REFUNDED your money.
Now, when I return a defective product to BestBuy, no one could care less, it's often a pain in the ass to get a replacement or a refund, but never in my life have I personally purchased a product that broke and the store told me "I'm very sorry, let us replace the product for you AND give your money back...
So when I refund someone's money AND give them a free replacement it's not pleasant to read a post like this online.... but hey, it's Friday the 13th, LOL.
Please, if you or anyone else has a problem tell
us so we can make it right.
But, I'm glad I saw your Post, if gives me a chance to introduce ourselves. We are Arizer Tech, I invented the V-Tower. My background in my former career was Product Design and Development... I hated dealing with 'suits' all day and I loved vaporizing....
Like most I started with the globe (BC) style vaporizers, then went on to buy MANY MANY more and was left disappointed everytime... either they didn't work well, the product was made full of toxic parts than should be exposed to heat and inhaled from, or they broke shorlty after we got them and it wasn't until I bought a Volcano that I was happy with a Vaporizer... back in the day I paid over $700 for my 'cano...
I felt it was too much money to spend on a vape... and I still preferred a whip style vape over a bag, so I went to work and invented the V-Tower... paying close attention to using 'safe' parts, a design that delivered good vapor and a price most people can afford...then the V-Tower was born....
Thankfully sales are through the roof, we're shipping V-Towers all over the world, magazines are giving us positive reviews, and we're the number one selling vaporizer in most head shops we're sold in.... since we are having success I've left my old career, and we're about two months away from introducing our next vape, and about 6 months from introducing our third vaporizer... we plan to cover the gammit, offering vaporizers in various styles and price ranges... you won't beleive what's next
The V-Tower was born because of our frustration with many of the vaporizers on the market... our goal is provide Triple A products with a Warranty and Service to back it up... so I was concerned when I read this post and I thought this little 'Bio' was a necessary response.
All I can say is we're doing our best and we appreciate the support.
Spread the Vapor !!
PEACE