Recent content by Mister Greengenes

I hope that I am wrong but it looks like bud rot to me. I haven’t grown outside for years but I am fairly certain that is what is happening there.

Thanks, hope you are feeling better! I sent you my email address yesterday.

It finally came today. No connectors, but managed to get it together in about 10 minutes. Now the head to head comparison with the new light begins lol. Cheers to everyone that helped.

Light will only work at full power, dimmer is cooked. I did receive a personal email from MARS about 10 minutes after Teddy got involved. They said it was on its way, but I have heard that before. I will update on what shows up first, the dimmer they promised or the replacement fixture I just...

Thanks for your help , I will wait for a solution. But will definitely be purchasing a new light from a different sponsor.

Lol, you may be right. The original post was before the morning session. But I run a small business and I always am critical to poor customer service.

I don’t think you understand, I am adapting. I am buying a light from a reputable US based, vet owned company with a custom service department and a phone number. And instead of taking a beating on the money I wasted on a defective light, I am trying to get them an actual address to send back...

Thanks for trying, unfortunately that ship has sailed.

I have several back ups, unfortunately a summer run in my neck of the woods is damn near impossible with my CMH. Hence my need for a dependable LED. Look I am a smoker not a fighter lol. The last thing in the world I want to do is argue with people that I have a lot of respect for. Mars Hydro...

Look , I get it. But I am to old and cranky to deal with this anymore. I posted my farewell to MARS HYDRO today, no one should be upset. I am simply moving on to a more DEPENDABLE COMPANY. Lesson learned, but I wanted to share my experience and maybe help someone else from making the same poor...

I am not a newbie lol if I had a problem at my local shop they DO THE RIGHT THING no questions asked lol . I have been running CMH/HPS for 30 years. I was left with no other option than to publicly shame them. I will chalk up the loss and upgrade to an elevated lighting fixture. Let me ask you...

Soap box?? I gave them 2weeks to handle this “privately “ . So with all due respect keep your barbs to yourself thank you. If they choose to treat a paying customer so poorly, they deserve every black eye they get.

The USA is the one that is dropping the ball. And pretty telling that their site rep here is silent as well. Considering if you post your looking for a light, they are on you like used car salesman. Any company that promises me action in 24 hours and then ghosts me is shady.

Well you have been lucky lol. I contacted them through the website on the 10th. A couple of days later I got an email confirmation that they were sending me a new dimmer within 24 hours and a tracking number would be provided. No dimmer was sent. I have sent daily emails for the last week. They...