Hello all,
Nice to meet everyone. I saw this post and just wanted to chime in with my True North (TN) experience (spoiler alert: the guys/gals up there went above and beyond).
There’s a lot of inconsistency in shipping experiences because of COVID. I have noticed that international packages coming through customs in Queens just fly through. Customs in Chicago, on the other hand, seems to have slowed down to a crawl. Not sure why there’s such a big difference, but there definitely is.
Anyway, I ordered a couple limited run Ace Seeds packs back in mid-November. Tracking info stated they were inbound into customs in Chicago, and then...... nothing. No tracking updates, nothing.
I reached out to TN about 21 days after my order was shipped, and they got back with me within a day, offering to send me replacements and substitutes of my choice (they ran out of the Orient Express x Nepali Jam seeds I had ordered). They shipped those replacements out on Dec 17th, the package entered customs on Dec 19th, and then..... nothing. Once again, they disappeared. As of today (Jan 27), the package still has not arrived.
But here’s the thing... my ORIGINAL order was delivered on Dec 30th. I never received tracking updates from USPS stating the package had been processed through customs. The package just showed up one day.
Here’s what impressed the hell out of me about TN: I emailed them as soon as the original order arrived and asked them what they wanted me to do when the replacement order arrived (assuming it would). They responded back that I didn’t need to do anything.
Long story short, TN is a company comprised of humans who have to deal with (and trust) other humans to get their products delivered. Like all other humans, they don’t get it done perfectly every time. But they stepped up and made it right and then went above and beyond by showing a tremendous generosity.
I hope this helps give the OP some peace of mind.
~ Mir
Nice to meet everyone. I saw this post and just wanted to chime in with my True North (TN) experience (spoiler alert: the guys/gals up there went above and beyond).
There’s a lot of inconsistency in shipping experiences because of COVID. I have noticed that international packages coming through customs in Queens just fly through. Customs in Chicago, on the other hand, seems to have slowed down to a crawl. Not sure why there’s such a big difference, but there definitely is.
Anyway, I ordered a couple limited run Ace Seeds packs back in mid-November. Tracking info stated they were inbound into customs in Chicago, and then...... nothing. No tracking updates, nothing.
I reached out to TN about 21 days after my order was shipped, and they got back with me within a day, offering to send me replacements and substitutes of my choice (they ran out of the Orient Express x Nepali Jam seeds I had ordered). They shipped those replacements out on Dec 17th, the package entered customs on Dec 19th, and then..... nothing. Once again, they disappeared. As of today (Jan 27), the package still has not arrived.
But here’s the thing... my ORIGINAL order was delivered on Dec 30th. I never received tracking updates from USPS stating the package had been processed through customs. The package just showed up one day.
Here’s what impressed the hell out of me about TN: I emailed them as soon as the original order arrived and asked them what they wanted me to do when the replacement order arrived (assuming it would). They responded back that I didn’t need to do anything.
Long story short, TN is a company comprised of humans who have to deal with (and trust) other humans to get their products delivered. Like all other humans, they don’t get it done perfectly every time. But they stepped up and made it right and then went above and beyond by showing a tremendous generosity.
I hope this helps give the OP some peace of mind.
~ Mir