Recent content by TheMunchies

Sara, Can you please E-mail me I sent you an email, I'm still having issues with this refund. PM me if you need my email please.

Sara can you send UPS the paperwork they have been waiting for you to send back since 6/24 so you can have the light sent to you then. Thanks

I became a customer may 26th when they accepted my payment for the initial purchase.

Yes i'm an american who made a purchase may 26th, had to pay to send my initial purchase back on Jun 11th because they were defective, never received the replacement light and has had UPS contact the sender Jun 24th because the replacement was broken during shipping. Then i was told by Sara...

I'm glad some people are here and participating in conversation with my issue, which has been going on for far too long. I'm just trying to show how I was treated when I asked for my refund to be sent. Then the audacity of a employee ( of a company sponsored by this website... Yikes) calling me...

That's my plan bud, If Lucy doesn't want to do her job then I'm going to bring it to every ones attention. Hopefully Sara will be able to do something about it. Because Lucy obviously couldn't care less

And as i already told you sara, The light is not coming to me, UPS has contacted you because it was broken during the train incident. How do i have to wait for the tracking to say "damaged" When they have already brought it to you attention that it was BROKEN. This is completely ridiculous

Thanks for reading, and for the comment kraize. I do plan on getting as far away as possible, Once i get my money back that is...... there has been more added if you missed it. Great customer service i have to say. I hope she does get fired like you said. Just be aware people. And don't say...

hey sara Just wanted to update you on how things are going with my refund through Lucy. This is customer service at the highest level if you ask me ( complete sarcasm ) 2015-06-30 Me: I called UPS last week and they told me they contacted you. I am in Ohio and according to the tracking info...

Sara, What s going on with my refund. I never received the package, my UPS tracking states they have contacted you about the damage. Therefore I cannot send the package back to you, UPS has it and there is no delivery date of it coming here to me. It is clearly stated in the activity section...

When the package arrives Monday I will be rejecting it, I did already file a claim with PayPal though because I was planning MH would be able to intercept the package before it was sent here. I was hoping to not have to wait another 2 weeks to get a refund, I feel like it should be issued when...

Thanks for the input man :Namaste: If anyone hasn't noticed Sara has not commented on the issue in a day or two.I also haven't received a email from Lucy who I've been in contact either... It is very frustrating to have everyone see this as dis respect. I'm not going to keep this off the...

Sara, I just spoke with UPS on the phone after checking the tracking again and seeing the package was given the OK to be sent to my address. The package is completely destroyed, per UPS info. They apparently contacted Mars asking what to do with the package since it is so damaged and were...