Slicknick909
Well-Known Member
I recently ventured out of my comfort zone so to speak and ordered a few never before tried strains from a different seed bank than I usually use to just diversify from WW and Jack herer. I with the other seed bank I usually use (not sure if they are an approved vendor so I won't mention their name) have had consistent 80-100% germination with hundreds of seeds from them over the last few years. Now I ordered quite the variety of strains from GYO and as soon as I received them I went about my usual germinating process, here I am over 10 days into germination and only a handful have actually even popped. I decided to send an email to GYO not seeking a refund or any compensation, I simply wanted to inform them of the low rate of germination. A few of the seeds were even a pale green/white color clearly not mature and viable seeds. After letting them know exactly which strains had been successful and which hadn't I received what I as a business owner perceive as a very unprofessional reply:
"Thanks for the information. While we sympathise greatly with your situation, we must point out that for so many failures across so many strains the one common denominator is not the seeds, it points to something else. We will happily add some extra Eucalyptus Points to your account to reimburse you for a percentage of your loss, but we would strongly advise you take a look at your storage, your methodology, or any other factors that may have influenced your results."
I don't have any desire to ever use this company again and hopefully I can help someone else avoid the poor quality and customer service!
Sent from my SAMSUNG-SM-G870A using 420 Magazine Mobile App
"Thanks for the information. While we sympathise greatly with your situation, we must point out that for so many failures across so many strains the one common denominator is not the seeds, it points to something else. We will happily add some extra Eucalyptus Points to your account to reimburse you for a percentage of your loss, but we would strongly advise you take a look at your storage, your methodology, or any other factors that may have influenced your results."
I don't have any desire to ever use this company again and hopefully I can help someone else avoid the poor quality and customer service!
Sent from my SAMSUNG-SM-G870A using 420 Magazine Mobile App