Extremely unhappy with MarsHydro TS600

[Light12]

Bought the Mars hydro TS600. About two month ago .
A quarter of the leds stopped working.
I am waiting to see how Mars hydro respond
To the problem as this is my only led light.

 

[Teddy Edwards]

I'm asking the company rep here, @SmokeSara, to respond.

 

[Light12]

Thank you , I really hope this can be solved quickly I am in the beginning of flowering

 

[Light12]

This is the reg. code for the TS600.
Maybe it would help.

 

[Mars Hydro]

hi Light12,
I'm sorry that you have such a problem. Could you please send us an email?
We will send you a new light
Email address is solutions@mars-hydro.com

 

[Light12]

Hi ,
I have been in touch with Kelly from Marshydro and you are shipping me a new light tomorrow.
Great service , thank you very much.

 

[Light12]

I just received a message with a tracking number for a new TS600 .
I must say that sometimes a product could malfunction it's the quality of the service you get that is important.
As for me I couldn't ask for better service.

 

[Sancheh]

hi Light12,
I'm sorry that you have such a problem. Could you please send us an email?
We will send you a new light
Email address is solutions@mars-hydro.com

And that's how u do business

 

[skirk]

Well done @Teddy Edwards and @SmokeSara.I need to get you working on a covid vaccine.

 

[Fastass419]

Great job @SmokeSara and Marshydro I'm glad to hear that the problem was fixed quick I love my marshydro leds and would hate to hear bad info on them

 

[Mars Hydro]

Glad that your problem has been solved. Providing good service is always our aim. Happy grow with Mars Hydro!

 

[Teddy Edwards]

 

[420ragz]

Glad that your problem has been solved. Providing good service is always our aim. Happy grow with Mars Hydro!got th

got the SP3000 5 weeks ago and I love it. Good to hear you guys are providing good customer service!

 

[Skunksta]

I can also confirm sarah/mars rep is 2nd to none for customer service.Such an asset to marshydro.com