Recent content by apeshot

Hi Sara, Well after 41 days, my replacement parts have finally arrived. :bravo::welldone::high-five::bravo::welldone::high-five::bravo::welldone::high-five: Now I can attempt to repair the multiple burnt out LEDs on my Mars Hydro 1200w, which I only had for less than a year but that's...

True maybe, but there are appears to be a lot of us with those burn out problems. If it was a car company, they'd probably issue a recall.

That sucks. You are one of the lucky ones who doesn't end up out-of-pocket for these defects. I'll be removing the glass on mine if / when my spare parts finally arrive. So far it's been 35 days since apparently they were sent, and I'm still waiting. I've gone with another Gavita 600w...

Still waiting for replacements parts for my Mars II 1200w to arrive. Many burnt out LEDs after less than a year of use in normal temps with a dedicated fan blowing over it the entire time. According to Mars Hydro the parts were originally sent on 11th March, it's now the 14th April. I sent...

Hi Sara, Yes, I have checked all my mail and I still have not received the replacement parts. It has been 26 days now since the first package was (apparently) originally sent.

Hope you get your light fixed asap and without any problems. It's been almost a month since Mars said they were sending my replacement parts domestically, but they haven't arrived yet. I've got about a dozen burnt out on my Mars II 1200w after using it in similar conditions to yours, and I...

Hi Sara, I still have not received my replacement parts to fix my burnt out LEDs on my Mars II 1200w. COCO has not responded to me for a week. I was told that the parts were shipped to me on the 11th so of this month so it is heading towards three weeks now. Please can we sort something out.

Hi Sara, I have been dealing so far with Coco. As stated, I sent an email 4 days ago and still haven't heard back. I have not received any replacement parts and they were supposedly send 11 days ago. They should have easily arrived by now as they are only being sent domestically...

Well 11 days have passed since Mars Hydro said they would send me the parts (from the repair centre located in my own country) needed to repair my light but I still do not have them. I asked Mars Hydro a question 3 days ago on how long I need to wait, but ironically I have not heard back...

You've addressed the issue of the drivers failing due to moisture, but not the fact that the LEDs burn out. And I had an 8" fan blowing cool air across the surface of the glass of my Mars II 1200w at all times during lights on, plus a top quality German-made 4" extraction fan running 24/7, and...

Yes, I'm still waiting to hear back.

I also have to concur. I like my Reflector for veg but am now dealing with burnt out LEDs on my Mars II 1200w after being extremely fussy with it (ie: having a dedicated fan trained on it since day one, having temperatures inside the tent never exceed 85F) and it is less than a year old. I...

Thanks, I have emailed them and so far the customer service has thankfully been different to how you describe your experience. It sucks when you buy something, have a hassle with the product and then no-one wants to hear about it. I hope you get a resolution. For me after testing it...