ClobberWatts
Well-Known Member
Don't know if 420 will get mad at me for posting this and didn't know where to post it, but just thought I should throw this out there for people if they needed to know. Just got this email from them yesterday.
Thank you for your recent purchase of an SQ-520 PAR sensor from Apogee Instruments. It has come to our attention that during the manufacturing process the batch that your sensor was built from was incorrectly calibrated. It appears that the SQ-520 sensors with the serial numbers listed below were calibrated to read 25% low. We apologize for this Quality Control oversight on our part. Apogee Instruments is committed to providing high quality products and has implemented additional QC steps to ensure this was a one-time error.
The affected SQ-520 serial numbers are:
1665
1666
1667
1668
1669
1670
1671
1672
1673
1674
1675
1676
1677
1678
1686
1689
We have put together to the following options to remedy the situation. Please reply by email or call tech support at 435-245-8012 with your preferred solution.
Option 1: Return for recalibration. Contact us and get a Return Merchandise Authorization (RMA) number and a return shipping label. Drop itthe sensor off at a UPS drop-off. Upon receipt, Apogee Instruments will recalibrate the sensor and ship it back to you. Expected turnaround time once received is 3 days. (Preferred method)
Option 2: Get a replacement. Contact us and get an RMA# and request a replacement be sent out with a return shipping label. Upon customer receiving replacement, the recalled sensor will be returned to Apogee Instruments. Currently SQ-520 units are out of stock with a 2 week lead time. Also note if recalled sensor isn’t returned appropriate charges will be applied.
Option 3: Recalibrate the sensor yourself. Using a known reference light or the clear sky calculator (clearskycalculator.com), define a new offset and multiplier using Apogee Connect software. This method will most likely put you within ±3% of our in-house calibration. Contact Tech Support for more details if you think this method makes the most sense for your application.
Again we apologize for this mistake and look forward to working with you to make it right.
Thanks for your understanding,
Schuyler Smith
Technical Sales Support
schuyler.smith@apogeeinstruments.com
www.apogeeinstruments.com
721 W 1800 N Logan, UT 84321
Desk: 435.799.3062
Main: 435.792.4700 fax: 435.787.8268
Thank you for your recent purchase of an SQ-520 PAR sensor from Apogee Instruments. It has come to our attention that during the manufacturing process the batch that your sensor was built from was incorrectly calibrated. It appears that the SQ-520 sensors with the serial numbers listed below were calibrated to read 25% low. We apologize for this Quality Control oversight on our part. Apogee Instruments is committed to providing high quality products and has implemented additional QC steps to ensure this was a one-time error.
The affected SQ-520 serial numbers are:
1665
1666
1667
1668
1669
1670
1671
1672
1673
1674
1675
1676
1677
1678
1686
1689
We have put together to the following options to remedy the situation. Please reply by email or call tech support at 435-245-8012 with your preferred solution.
Option 1: Return for recalibration. Contact us and get a Return Merchandise Authorization (RMA) number and a return shipping label. Drop itthe sensor off at a UPS drop-off. Upon receipt, Apogee Instruments will recalibrate the sensor and ship it back to you. Expected turnaround time once received is 3 days. (Preferred method)
Option 2: Get a replacement. Contact us and get an RMA# and request a replacement be sent out with a return shipping label. Upon customer receiving replacement, the recalled sensor will be returned to Apogee Instruments. Currently SQ-520 units are out of stock with a 2 week lead time. Also note if recalled sensor isn’t returned appropriate charges will be applied.
Option 3: Recalibrate the sensor yourself. Using a known reference light or the clear sky calculator (clearskycalculator.com), define a new offset and multiplier using Apogee Connect software. This method will most likely put you within ±3% of our in-house calibration. Contact Tech Support for more details if you think this method makes the most sense for your application.
Again we apologize for this mistake and look forward to working with you to make it right.
Thanks for your understanding,
Schuyler Smith
Technical Sales Support
schuyler.smith@apogeeinstruments.com
www.apogeeinstruments.com
721 W 1800 N Logan, UT 84321
Desk: 435.799.3062
Main: 435.792.4700 fax: 435.787.8268