LoSBigBlue
Well-Known Member
Anyone who knows me personally knows how much I value customer service, I will go twice as far, perhaps spend a bit more, to give repeated business to a merchant that has treated their customers with exceptional service. I don't care if its a bag of peanuts, pair of shoes, or a car, if the sales experience was great the first time around, they have me as a customer for life.
Same to be said about terrible service, of which I feel obliged to warn others about merchants that DO NOT HAVE A CLUE about good (let's not even go with great) customer service,,,,
Enter Mars Hydro
Bought a TS-1000 in Sep 2021 and the tech geek I am, I made a PAR map in a grid pattern at heights ranging from 24" to 10" on the day I set it up. At the center, 12" I was reading 900µmol. Today it reads 450µmol, you can tell with your eyes it is not full brightness,,,
and my plants in flower can tell as well, tops are just 3" from the light to get them 750µmol.
Should be a no-brainer the light is defective. Just to be sure I took the light out of the tent, to another room and plugged it into a separate electrical circuit. Measured the same low readings.
So I contact Mars Hydro customer service a week ago and as of today all I have received is useless emails that I will get help to fix the problem. Today Monday 14 Mar I was promised to get help,,,, they now use Covid as an excuse and send me a link to a You Tube video of someone testing the PAR values on a TS1000 and say that it is proof there is nothing wrong with my light that,,,,
"But don't worry, I found a video for you here of our popular people testing the TS1000 par value, you can watch the link below, thank you. In general your light can work well, please use it with confidence, thank you."
Yeah as if having flowering buds 3" from the light is considered working well and I can have confidence, they are a joke!
I am afraid they are not going to do a damn thing about this and I will be forced to get something new rather quickly, I assure you it will not be Mars Hydro!!!!
I will update here if any new developments.
Same to be said about terrible service, of which I feel obliged to warn others about merchants that DO NOT HAVE A CLUE about good (let's not even go with great) customer service,,,,
Enter Mars Hydro
Bought a TS-1000 in Sep 2021 and the tech geek I am, I made a PAR map in a grid pattern at heights ranging from 24" to 10" on the day I set it up. At the center, 12" I was reading 900µmol. Today it reads 450µmol, you can tell with your eyes it is not full brightness,,,
and my plants in flower can tell as well, tops are just 3" from the light to get them 750µmol.
Should be a no-brainer the light is defective. Just to be sure I took the light out of the tent, to another room and plugged it into a separate electrical circuit. Measured the same low readings.
So I contact Mars Hydro customer service a week ago and as of today all I have received is useless emails that I will get help to fix the problem. Today Monday 14 Mar I was promised to get help,,,, they now use Covid as an excuse and send me a link to a You Tube video of someone testing the PAR values on a TS1000 and say that it is proof there is nothing wrong with my light that,,,,
"But don't worry, I found a video for you here of our popular people testing the TS1000 par value, you can watch the link below, thank you. In general your light can work well, please use it with confidence, thank you."
Yeah as if having flowering buds 3" from the light is considered working well and I can have confidence, they are a joke!
I am afraid they are not going to do a damn thing about this and I will be forced to get something new rather quickly, I assure you it will not be Mars Hydro!!!!
I will update here if any new developments.