I ALWAYS answer emails as soon as I get them. I may be in an important meeting or handling personal business but I never take more than 24 hours to respond to an email unless it has been sent to my SPAM box. I will check that shortly to make sure that everyone has been taken care of. In fact, I offer grow support to my customers over the phone on a person to person basis if they need it. What other companies offers that kind of service? Just ask sqwheels (my latest prodigy).....and many other members on this forum. I have spent hours talking to just one person at a time helping them on their grow.....for FREE....on a personal basis because I truly care and love my work and I take genuinely care about medical cannabis growers that need their medicine. Cannabis is my medicine as well and I understand its importance, and necessity of it.
As far as coupons go, my nutrients are priced well below my competitors, even with shipping costs included. I get requests for freebies/coupons multiple times a day and if I gave in to everyone's requests, I would go broke fast and BPN would no longer exist so I have to say no sometimes. My selfless nature and giving spirit sometimes gets me in trouble because it seems like folks try to take advantage of me at times and it is really frustrating to me. I have a full time job because that is what I have to do to pay my bills, take care of my responsibilities, and survive. I invest ALL of my disposable income into BPN and I have to tell you all, BPN is not providing me with much profit. Again, that doesn't really matter to me because helping folks grow cannabis is my true calling and I will continue to do it until I die. When not at work, I am answering emails, packing orders, and helping growers via email and over the telephone. Somewhere in between all of this, I find time to sleep a few hours. I haven't been on a fishing trip in over 12 months!!!
As far as "getting nutes" goes. As soon as I get an order, I receive an automatic email and I package up the order that evening unless it is past my bed time. If a phone number is provided, I used to call my customers and thank them for ordering from me and supporting 420 magazine. I have stopped that because it sometimes freaks folks out due to the nature of this business.
As soon as I package up an order, I print a shipping label and an automatic email is sent from UPS with the tracking number as long as the email provided is valid. This happens no later than 24 hours after an order unless on a weekend.
NO ONE have never complained about my service and I ALWAYS make it right if with FREEBIES if there is a mistake with an order. There has been
very few mistakes....but I am human. If there is a mistake, All you you have to do is contact me and it is taken care of promptly.....the customer is always right. PERIOD.
I am sure that you all get what I am trying to express so no more splain'in is needed.
One more thing, Very shortly, I will be offering a very special "GROW JOURNAL SPECIAL" to 420 members. I am fix'in to blow this place up with BPN grow Journals. I have a few more things to work out but expect some VERY GOOD deals on nutes in the next couple of months. I am going to make BPN a success if it is the last thing that I do! I cannot do this without the support with the 420magazine community.
Thanks for everyone that has provided me with support and positive vibes..............I need them now more than ever.........I love you all.
FREE HEMP.
Will be watching.
Plants are going to love you for that ballast!
